Avaya 9611G Global Icon IP Phone

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.

• Items must be unused, in their original condition, and returned with all original packaging.
• Proof of purchase is required for all returns.
• Custom, personalized, or clearance items are not eligible for return unless they arrive damaged or defective.
• Refunds will be processed to the original payment method within 5–10 business days after the returned item has been inspected.

Warranty Information

All eligible products are covered by a 12-month limited warranty against manufacturing defects from the date of purchase.

• The warranty covers defects in materials and workmanship under normal use.
• The warranty does not cover accidental damage, misuse, normal wear and tear, or unauthorized modifications.
• If your product qualifies for a warranty claim, we may repair, replace, or refund the item at our discretion.

Need Assistance?

If you have any questions regarding returns or warranty claims, please contact our customer support team with your order number, and we’ll be happy to assist you.