At Wan Technologies LLC, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your product, you may request a return or refund under the conditions outlined below. Our aim is to make the process smooth, transparent, and fair while maintaining the quality and integrity of our products.
You may request a refund or return for products that are unused, in their original condition and packaging, and include all original labels and tags. Products that have been used, damaged, or altered by the customer are not eligible for refunds or returns. Refunds are issued only after the returned item has been received and inspected to ensure it meets these conditions.
To initiate a return, contact us at info@wantechnologiesllc.com to request a Return Merchandise Authorization (RMA) number. After receiving your RMA number, securely package the item along with proof of purchase and send it to:
Wan Technologies LLC
Attn: Returns, RMA #
5900 Balcones Drive #23342
Austin TX, USA 78731
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe arrival of your package. Once the returned item is received and inspected, your refund will be processed to the original payment method within 10 business days, and a confirmation will be sent via email.
All returns must be postmarked within 30 days from the date of purchase. Items must be in their original condition, with all packaging, labels, and tags intact.
Refunds will be issued within 10 business days after the returned product is inspected and approved. Customers will receive confirmation once the refund has been processed.
Orders cannot be canceled once processed or shipped. If you cancel before processing, a 15% cancellation fee may be applied to cover restocking and refund processing costs.
If you have not received your refund within the expected timeframe, check your bank account and transaction history. Processing times vary depending on your financial institution. If the refund is still not received, contact us at info@wantechnologiesllc.com for assistance.
Orders are generally shipped within 2-5 business days. Tracking information will be provided once available. If you entered an incorrect shipping address, contact us immediately. While we will make every effort to assist, changes cannot be guaranteed after an order has been processed or shipped.
Refunds or returns will not be accepted for: items damaged by the customer, items with missing or altered components, returns made without a valid RMA, or orders returned for reasons such as changing your mind or finding a lower price elsewhere. Defective or damaged products are eligible for a return or exchange. Restocking fees may apply in certain cases: typically 25%, or 50% for missing components, post-warranty items, or items reported defective but found functional.
For questions or assistance regarding refunds and returns, please contact us at info@wantechnologiesllc.com.
